FBNInsurance together with its subsidiary, FBN General Insurance and its new owners, the Sanlam Group, hosted its Brokers in a virtual Brokers Forum recently, pledging to provide excellent services to its teeming clients.

The Forum was aimed at welcoming the Brokers to the Sanlam family while providing an overview of the Groups operations and reassuring the Brokers of a seamless transition with the new ownership. The Forum was well attended by over 30 top ranking Brokers of FBNInsurance and FBN General Insurance as well as the Executive members of both businesses and the Sanlam Group.

Speaking at the Forum, the Chief Executive Officer of the Sanlam Emerging Markets (SEM), Mr. Heinie Werth, stated that the core strategy of the Sanlam Group is to be one of the leading pan-african financial service providers. “With a business presence in 33 countries in Africa, we want to be the preferred service provider across the continent when it comes to providing financial solutions and it is part of our ambition to be the number one pan-african financial services provider.”

On the way forward following the transfer of ownership of FBNInsurance and its subsidiary, FBN General Insurance to Sanlam, Mr. Werth stressed that the role of the Group is to leverage Sanlam’s 103 year old pedigree and provide the Management of both companies with the requisite support and technical skills to bring new products and services to the Nigerian insurance market.

While addressing the Brokers’ further, Mr. Werth sought their support and commitment in building and growing the Group’s operation in Nigeria, stressing that “We are optimistic that the FBNInsurance and FBN General Insurance teams will continue to provide the same excellent services to you and your clients that you have become accustomed to over the years. There is no doubt about this.”

In the same vein, the Managing Director/Chief Executive Officer, FBNInsurance, Mr. Val Ojumah, appreciated everyone in attendance, especially the Brokers, for their invaluable support to the Nigerian life and general insurance businesses and craved their indulgence for continued support to FBNInsurance and FBN General Insurance.

The Managing Director/Chief Executive Officer, FBN General Insurance, Mr. Bode Opadokun on his part applauded the Brokers for their continued support to both businesses over the years while reassuring them: “We remain committed to partnering with you in offering innovative product solutions to our customers and we are open to more suggestions that would help improve our service delivery to you,” he said.

The question and answer segment was facilitated by Robert Domisse, Chief Executive Officer, Sanlam Pan Africa Life and Emmanuel Brulé, Chief Executive Officer, Sanlam Pan Africa General Insurance respectively.

With over a hundred years in wealth creation, Sanlam, a leading diversified pan-African financial services group, has businesses that cuts across 42 countries globally. Listed on the Johannesburg and Namibian Stock Exchanges, the market capitalisation of Sanlam is over $7billion with 104,000 employees across the world.

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September 3rd, 2020

In view of the outbreak of the COVID-19 outbreak globally, most companies are adapting to the new norms of working and seeking alternative ways of reaching their customers. FBNInsurance Limited, a foremost insurance company in Nigeria and a member of the Sanlam Group, has adequately provisioned for this new norm by upgrading its digital capabilities and platforms to adequately serve its customers, especially its payment channels.

 

Various payment channels have been introduced to its esteemed customers to ensure premium payments are made with ease and on time so that customers continue to enjoy the benefits of the various insurance policies held.

 

In a briefing with pressmen, Val Ojumah, Managing Director and CEO of FBNInsurance outlined some of the payment channels available to customers: FBNInsurance Customer and Financial Advisor (FA) Apps, E-Insurance on their website, POS at their Aba, Onitsha, Warri and Ikeja Retail offices. Other alternative payment channels include USSD, ATMs, Web payments, Money Agents, Bank Payment/Online Transfer, Direct Debit/Standing Instructions, FirstBank First BAP platforms amongst others.

 

Through our online platforms, we can show customers that we will fulfil our promises to them by insuring their most valued assets and safeguarding their future. The introduction of various payment channels to our customers is one of the few innovations being pioneered by the insurance company. I urge our customers to use these alternative payment channels to generate e-receipt(s) for every payment made and send to insuranceinfo@fbninsurance.com for ease of payment reconciliation,” he explained.

 

In recent times, FBNInsurance has been keen to develop and improve its digital capabilities – something that particularly impressed the award judges. In 2019, the firm launched its internal Financial Advisor App to support its agency workforce, complete with artificial intelligence capabilities that can recommend cross-selling opportunities. It is just one of a few innovations being pioneered at FBNInsurance.

This singular effort recently earned FBNInsurance the 2019 Best Insurance Company in Nigeria at the World Finance Global Insurance Awards. The organizers of this award announced that winners earned their place based on the industry’s most forward-thinking players that can deal with unexpected shifts in the market and changes to consumer demands.

As the company upgrades its digital capabilitiesit continues to break new grounds in the insurance sector by continually leveraging its digital innovations to deepen accessibility to its insurance solutions to its customers.

FBNInsurance, a member of the Sanlam Group recently coveted title of Best Life Insurance Company in Nigeria at the World Finance Global Insurance Awards 2019. The success represents the fourth time that the company has received the award, after previous wins in 2014, 2016 and 2017.

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