As one of the company’s strategy to enhance Customer-Management relationship, FBNInsurance Limited, recently hosted its Customers in a virtual Customer Forum. The Forum is in its sixth series.
The Forum, which is aimed at keeping Customers abreast of topical issues within the company as well as addressing issues/questions/complaints they may have was well attended by the esteemed customers and Executive members of the company.
While welcoming the customers to the Forum, the Managing Director, FBNInsurance Limited, Mr. Val Ojumah reiterated the purpose of the Forum which he said is one of the company’s key strategic initiative to meet customers to get their feedback on the services of the company and work towards achieving excellent service delivery to the customer. In addition, he appreciated the customers for creating time to attend the Forum and assured them that all their requests would be treated promptly.
While responding to questions from the customers, Mr. Ojumah informed them about the divestment of the 65% stake previously held by FBNHoldings which has made FBNInsurance and its subsidiary FBN General Insurance a wholly owned company of the Sanlam Group. He disclosed key initiatives the company is undertaking to ensure seamless service delivery. In his words, “With over a hundred years in wealth creation, Sanlam as a financial services group, has businesses that cuts across 42 countries globally and we are glad to be a member of this Group. We also want you to know that we are proud of our association with FirstBank and we are delighted FBNInsurance tremendously added value to the bank. Our membership of the Sanlam Group has further strengthened our company as we are better enabled and poised to serve you”
Mr. Ojumah further added that FBNInsurance, being an innovative company collaborated with a UK based company, Collinson, to develop a unique and an affordable international healthcare product called SmartHealth International Plan. He stated that the newly launched product is tailored to cater for critical medical conditions that cannot be adequately cared for in Nigeria. He urged the customers to key into the healthcare product and enjoy the benefits that comes with it.
Incorporated ten years ago, FBNInsurance is widely acknowledged as the fastest growing life insurance company in Nigeria with presence in strategic geographical locations across the country. The company is a member of the Sanlam Group, a leading pan-African financial service group.